Privacy Policy

1. Who We Are

ELITE MED PRO INC is a company registered in the State of New York, United States, providing medical business consulting, professional support for medical businesses and distribution of high-tech medical equipment.

2. Information We Collect

2.1 Information you provide to us

When you submit the contact form, call us or email us, we may collect:

• your full name and the name of your practice or organization;
• contact details such as email address and phone number;
• the service you are interested in and the content of your message;
• any other information you choose to share with us during communication.

2.2 Information collected automatically

When you visit the Website, our servers and, with your consent, third-party tools may automatically collect technical information such as your IP address, browser type and version, device type, operating system, referring URL, pages viewed, date and time of visit, and approximate location derived from the IP address.

2.3 Information from advertising platforms

If you reach the Website through an advertisement (for example, Google Ads), we may receive information about the ad campaign, such as click identifiers and conversion data, only in accordance with your cookie choices.

3. How We Use Information

We use personal information for the following purposes:

• to respond to your inquiries and requests for consultations or equipment quotes;
• to provide, manage and improve our consulting and distribution services;
• to communicate with you about your request by phone or email;
• to operate, maintain, secure and improve the Website;
• to measure the effectiveness of our advertising (only with your consent);
• to prevent fraud, spam and abuse of the Website;
• to comply with legal obligations and enforce our Terms of Use.

We do not sell your personal information, and we do not use the information you submit through the contact form to send marketing messages unrelated to your request without your separate consent.

4. How We Share Information

We share personal information only when necessary and only with:

• Service providers that help us operate the Website and our business (hosting, email delivery, IT support, analytics and advertising providers), bound by confidentiality obligations;
• Equipment manufacturers and logistics partners, when needed to prepare a quote, deliver, install or service equipment you requested;
• Professional advisors such as lawyers and accountants, where required;
• Authorities, when required by law, subpoena or to protect our rights, property or safety;
• A successor entity in the event of a merger, acquisition or sale of assets, subject to this Privacy Policy.

5. Cookies & Similar Technologies

Cookies are small text files stored on your device. We use them in the following categories. Analytics and marketing cookies are set only after you give consent through our cookie banner. The embedded Google Map is provided by Google and is subject to the Google Privacy Policy.

You can change or withdraw your consent at any time by clicking Cookie Settings in the footer of any page. You can also block or delete cookies in your browser settings; some parts of the Website may then work differently.

6. Google Ads & Google Analytics

We may use Google Ads conversion tracking, Google Analytics and remarketing features provided by Google LLC. These tools use cookies and similar technologies to collect information about your interaction with the Website and with our ads. We use Google Consent Mode, so these tools operate in a restricted mode until you consent.

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to this Website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this and/or other sites on the Internet.

• You can opt out of personalized advertising by visiting Google Ads Settings.
• You can opt out of some third-party vendors’ use of cookies for personalized advertising at www.aboutads.info.
• You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.
• Learn how Google uses information from sites that use its services: policies.google.com/technologies/partner-sites.

We do not use sensitive information, including health information, for personalized advertising.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy: inquiry data is generally kept for up to 24 months after our last communication, and information related to contracts and invoices is kept for the period required by tax and accounting laws. After that, data is deleted or anonymized.

8. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections, access restrictions and spam protection, in line with the New York SHIELD Act. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• know and access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your personal information;
• opt out of the “sale” or “sharing” of personal information for targeted advertising (we do not sell personal information);
• withdraw consent at any time, without affecting the lawfulness of processing before withdrawal;
• not be discriminated against for exercising your rights.

California residents have these rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA. Residents of the EU/EEA and UK also have rights under the GDPR, including the right to object to processing and to lodge a complaint with a supervisory authority. We honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising where required by law.

To exercise your rights, contact us at [email protected] or +18702938407. We will verify your request and respond within the time required by applicable law (usually within 30–45 days).

10. Health Information

ELITE MED PRO INC provides business consulting and equipment distribution services to healthcare organizations; we do not provide medical care to patients through this Website. Please do not submit medical records, diagnoses or other protected health information (PHI) through the contact form or by email. If our services for a client require access to PHI, such processing is governed by a separate written agreement, including a Business Associate Agreement where required by HIPAA.

11. Children’s Privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-Party Websites

The Website may contain links to third-party websites, such as Google Maps or manufacturer websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be highlighted on the Website.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: